Audiology is concerned with the science of hearing and balance.

The Audiology Department at the Norfolk and Norwich University Hospital provides a comprehensive service involved with the assessment, management and therapeutic rehabilitation of people with hearing and balance problems and associated disorders.

Patients seen in the department come from all age groups, from newborn babies and children through to working age adults and older people. The Head of the Audiology Department is Dr John Fitzgerald

Covid-19 Update – June 2020

We’ve currently suspended all routine care to support efforts in reducing the spread of COVID-19, but we wanted to let you know we are still here for you if you need us.

Our Audiologists are providing care by phone and our postal hearing aid repair service continues to operate. In an emergency, we may be able to offer face-to-face appointments, but this is very limited and only for urgent care and we will be wearing appropriate Personal Protective Equipment (PPE) for your safety and ours. Please, however, DO NOT visit the hospital without contacting us first by telephone on 01603 287284 or by email to

Frequently asked questions

My hearing aid is broken, how can I get it repaired?

If your hearing aid is not working firstly consult your hearing aid literature or the FAQ section of our website for advice on how to solve common hearing aid problems at home. If you are unable to do this then you can use the hearing aid repair postal service. Please send your hearing aid (without batteries) & earmould in a padded envelope (using the correct postage) to the following address;

Hearing Aid Repairs

Audiology Department

Norfolk & Norwich University Hospital

Colney Lane



Or phone the hearing aid repair enquiry line: 01603 289717

I need a new earmould, how can I get one?

If your earmould is lost or broken then please telephone us to find out if a replacement can be supplied.  For June and July, we will only be able to see the most urgent cases face-to-face, therefore we are asking patients to try to manage with their existing earmoulds wherever possible. Please consider using a spare old earmould if you have one.

My earmould needs re-tubing, how do I do this?

If your earmould needs retubing and you are able to do this yourself, then please telephone us on 01603 288918 and we can supply you with tubing by post. There is useful video showing how to re-tube an earmould in the FAQ section of our website . If you are unable to retube your earmould yourself, then the earmould can be posted to us as described above.

I need more batteries, what do I do?

New batteries can be posted to you at home. Please telephone our battery hotline on 01603 288918 to request more batteries.

I have a problem with my Bone Conduction Hearing System, what do I do?

If your Bone conduction processor is faulty, or has stopped working, please contact us as above. We may be able to send a replacement processor to you using recorded delivery. We may ask you to post your faulty processor back to us in the same way.

If you have a problem with your abutment or abutment site, please contact us as soon as possible.

I’m waiting for an appointment but haven’t heard anything, what should I do?

Unfortunately we have not been able to contact everyone who is currently on our waiting list for an appointment. We are contacting some individuals for telephone or video appointments where possible. If you do not hear from us for a telephone or video appointment, then you will be contacted to arrange a face-to-face appointment when these services resume.

I’ve been advised to come to the department for an emergency appointment, is there anything I need to do differently?

If a member of our staff has arranged an emergency appointment for you to attend the hospital please adhere to the following advice;


  • DO NOT attend the hospital if you or any member of your household is showing symptoms of Coronavirus.
  • If possible please attend alone for your appointment or if you need to attend with a caregiver, then only a single caregiver should attend.
  • The entrance to the Audiology department is currently closed. On arrival please report to the Oral Health Reception (the oral health department is adjacent to Audiology – Outpatients West, Level 2).
  • On arrival you (and your caregiver if present) will have your temperature checked and you may be asked to wear a face mask during your appointment (adults only).


We thank you all for your patience during this difficult time. If you are worried or concerned then please contact us for more information.

Norfolk Deaf Association Services

A message from the NDA:

Currently our community based and mobile clinics are postponed, but if you require help with the
maintenance of your hearing aids or advice please contact our office via or
on 01603 404440 and we will do our utmost to help. All our clinics and home visit we be reinstated at the earliest opportunity and when safe to do so.

For further information please contact the Norfolk Deaf Association
Tel: 01603 404440

Our Mission Statement

We are committed to providing high quality, evidence-based Audiology services that improve the quality of life of our patients.

Our Values

Integrity: We are honest, open and dedicated.  Patients trust us to do our very best every time.

Caring: We care about our patients and the people they communicate with.  We listen to our patients, give patients the time they need and are focused on improving their quality of life.

Passion: We are committed to improve Audiology services.  We are continuously innovating, willing to learn and working to do better.  We participate in research to drive forward developments in Audiology.

Quality: We provide high quality Audiology services that are efficient and cost effective.  We have skilled staff, adhere to national guidelines and standards and achieve outcomes patients are happy with.  We are proud to hold UKAS accreditation.

Team: We care about each other.  We respect what we each bring to the team, we communicate openly even when this is challenging; we listen and share ideas and trust each other to do the right thing.

Contact Details

Telephone Number: 01603 287284 or 01603 288917

Email Address:

How to Find Us

Our Norfolk and Norwich University Hospital department is located on Level 2 in the West Block. Please use the West Out-patients entrance/s and follow the signs to Audiology. If you are coming by car and need to park, the closest carpark/s are C, D

Our Cromer Hospital department can be found on the first floor

We also offer a range of adult hearing aid services from the Norfolk Deaf Association at 14 Meridian Way, Meridian Business Park, Norwich, NR7 0TA.